Privacy Policy

Effective Date: January 12, 2022

Updated: June 11, 2024

Introduction

At Marketeam.ai, we are committed to collecting, maintaining, and securing your personal information in accordance with this Privacy Policy, as well as applicable laws, rules, and regulations. This policy applies to personal information collected from Marketeam online resources and communications (such as our website, email, applications, and other online tools) that display a link to this policy.

Information We Collect and Use

Customer Support and Inquiries: We collect personal information such as your first and last name, email address, telephone number, and other contact details when you submit requests regarding our products or services or contact us for support. This information is used solely for the purpose of responding to your inquiries.
Marketing and Promotional Purposes: We collect personal information like your name, company, address, email address, and telephone number when you subscribe to our newsletter or engage with our marketing materials. We collect this information only with your explicit, informed consent, and you may opt-out at any time.
Website and Service Improvement: We use personal information such as web server logs, IP addresses, cookies, and web beacons to administer and enhance our website and services. This information helps us to improve functionality and user engagement.
Cookies and Tracking Technologies: We utilize cookies, web beacons, and similar technologies to understand your preferences and enhance your experience on our site. Explicit consent is required for the use of such technologies, and you can modify your preferences at any time.

Legal Basis for Processing

Our processing of your personal information is based on the necessity to fulfill our service commitments to you, to comply with legal requirements, and to pursue our legitimate interests in improving our services and offerings.

Data Security

We implement robust security measures to prevent unauthorized access, use, or disclosure of your personal information. Our security protocols include:

Advanced Encryption: Use of state-of-the-art encryption technology to secure data transmissions and storage.
Access Controls: Limiting access to personal information to authorized personnel who need to know in order to perform their job functions.
Regular Security Audits: Conducting regular security assessments to identify and mitigate potential security vulnerabilities.

It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as trojans, computer viruses, and worm programs. You are aware of the fact that without adequate security measures (e.g. secure web browser configuration, up-to-date antivirus software, personal firewall software, no usage of software from dubious sources) there is a risk that the data and passwords you use to protect access to your data, could be disclosed to unauthorized third parties. For more information about Marketeam’s Data Security, visit our Data Security Principles page.

Data Protection Officer (DPO)

We have appointed a Data Protection Officer to oversee our data security and compliance. For any inquiries related to your personal data, please contact our DPO at security@marketeam.ai.

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate authorities within 72 hours of discovering the breach.

Data Sharing and Transfer

Personal information may be shared with third-party service providers who assist us in operating our services, conducting our business, or serving our users, under the strict condition that they adhere to privacy standards at least as strict as our own. Additionally, we may share your information when required by law or to protect our rights and safety.

We will not sell or otherwise transfer the personally identifiable information you provide to us at our Website to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner. For the above purposes, personal information may be transferred to recipients in countries around the world (which may be located inside or outside the EU/EEA, European Economic Area) which may not have equivalent privacy and data protection laws to the country in which you reside. When transferring personal data to countries outside the EU/EEA, to jurisdictions that did not receive an adequacy decision by the European Commission, we use standard contractual clauses approved by the European Commission to ensure a sufficient level of protection for your personal information. The standard contractual clauses can be found via the following link: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection_en.

Data Retention

Marketeam.ai stores personal information as long as it is necessary to fulfill the purpose for which the data has been collected. This means that Marketeam deletes your personal information either when such information is no longer necessary or upon your request. Statistics that have been anonymized may be saved thereafter.

Third-party Websites

Our Website / Application may contain links to a number of websites that may offer useful information to our visitors. Marketeam does not share your personal information with those websites and is not responsible for their privacy practices. It should be clarified that this Privacy Policy does not apply to those websites, and we recommend communicating with them directly for information on their privacy policies. Some of these third-party websites may have permission to include the Marketeam logo, even though they are not operated or maintained by Marketeam. Although we choose our business partners carefully, Marketeam is not responsible for the privacy practices of websites operated by third parties that are linked to our site. Once you have left our Website, you should check the applicable privacy policy of the third-party website to determine how they will handle any information they collect from you.

Compliance with the Google /Meta API Services User Data Policy

With respect to personal data we obtain from Google / Meta APIs used in our integration with certain Google services, our use of such personal data and data aggregated, anonymized, or derived therefrom is limited to certain purposes, in adherence with the Limited Use requirements as detailed in Google / Meta API Services User Data Policy, including the Limited Use Policy.

Our Website is directed to an adult audience. We do not collect any personally identifiable information from anyone we know to be under the age of 16 without the prior, verifiable consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.

Your Rights

You have control over your personal information:

Access, Correction, and Deletion: You can request access to, correction of, or deletion of your personal information at any time.
Data Portability: You have the right to receive your personal data in a structured, commonly used format and transfer it to another controller.
Opt-Out and Consent Withdrawal: You can withdraw consent for any data processing activity for which you previously gave consent.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices. All updates will be posted on this page, and we encourage you to review it regularly.

If you have any questions or concerns about this policy or your personal information, please contact us at:

Email: ella@marketeam.ai